Returns & Cancelation Policy

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At Sustained Innovation, all services are tailored, time-based, and delivered specifically to your business requirements. By purchasing any of our services, you agree to the terms outlined in this Refund & Cancellation Policy.

1. Service Delivery
Services are considered delivered once the agreed work has been completed or the scheduled session has taken place. This includes, but is not limited to, Power Sessions, audits, consulting, mentoring, and training.

2. Refunds
Due to the bespoke nature of our services, no refunds will be issued once a service has been delivered, either in full or in part.

3. Cancellations
If you need to cancel a booked service, a minimum of 48 hours’ notice is required prior to the scheduled delivery time.

• Cancellations made more than 48 hours in advance are eligible for either a full refund or rescheduling. 
• Cancellations made within 48 hours of the scheduled service are non-refundable. 

4. Rescheduling
Requests to reschedule services will be accommodated where possible, provided at least 48 hours’ notice is given.

5. Service-Specific Terms

• Power Sessions: Once the session has taken place, it is deemed delivered and non-refundable. 
• Audits & Project Work: Any work completed, findings delivered, or time spent is non-refundable. 
• Retainers & Ongoing Support: Fees cover access to time, expertise, and availability within the agreed period and are non-refundable once the period has commenced. 

6. Exceptional Circumstances
We understand that unforeseen situations can arise. Any requests outside of this policy will be considered at our discretion.